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TESTIMONIALS
 Kevin McKay
Executive Director
Tockwotton Home
Tockwotton Home founded in 1856 and located on Providence’s
East Side is Rhode Island’s oldest Assisted Living and Nursing Facility.
Tockwotton is home to 66 assisted living and nursing home residents and
is well respected not only in the community, but also by the families it
has served over the years.
Striving to continue to maintain the home’s long standing commitment to
excellence, Kevin McKay, Executive Director, became concerned during the
summer of 2004 that the quality of the home’s housekeeping and laundry
services were declining. He felt this decline was beginning to impact
residents, staff and ultimately the homes reputation.
McKay said, “at this time the services were being contracted to a large
national service provider whose constant turn over of
employees was negatively affecting the quality of service. The staff
turn over was also impacting on our residents because they were never
quite sure of who would be providing them with service”.
Late in 2004 McKay made the decision to contract his housekeeping,
laundry and maintenance services to Heritage Healthcare Services. He
said, “the results were immediately apparent in the general cleanliness
of the rooms, the appearance of the floors, and in the overall care and
maintenance of the home. Heritage strives to provide us with consistence
in service and in staffing. The onsite staff is respectful to our
residents and staff and likewise they are respected in return. Our
residents are comfortable in knowing the people who are servicing their
home. In addition there is a constant presence of the management team
with regular visits by the district manager and the owner as well.
As Tockwotton moves forward with it’s plans for their new state of the
art facility it is with the expectation that Heritage will be there to
provide us with the service we need.
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What Others Are Saying About Us
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“I
always felt Pond Home was a clean, well-maintained home when we
had housekeeping in-house, but since we have been working with
our team from Heritage Healthcare Services I realize they are
routinely cleaning things we never even thought of! Knowing that
the cleaning products and methods used are green and not
negatively impacting the health of residents and staff or the
environment is an added bonus for all of us.”
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- Becky Annis, Pond Home~Wrentham, MA |
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 “Longwood
Place at Reading made the decision to switch to Heritage
Healthcare from another service that also specialized in working
with Assisted Living and long term care facilities, almost two
years ago and they have validated that decision every step of
the way. Among the most significant changes since we partnered
with Heritage are that our resident’s apartments are cleaned
more to their liking than ever before and projects and fine
details around the facility are regularly scheduled. As a
result, the facility is kept to our standards consistently. Our
Heritage Management team takes a self directed approach that is
based on common sense, organization and dedication. Our staff
and residents are simply better off with Heritage taking care of
our needs.” |
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- Frank
Petras, Longwood Place~Reading, MA |
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